TERMS & CONDITIONS
CUSTOMER CARE
Contact Us:
Our customer care team is here to assist you with any questions or concerns about our products, orders, or services. You can reach us through:
- Phone: [Customer Service Number]
Available Monday to Friday from 9 AM to 6 PM (EST).
- Email: movewell.ny@veinternational.org
We strive to respond to all emails within 24 hours.
Product Support:
We are committed to providing high-quality support for all customers. If you need help using your foam roller or troubleshooting its mechanical functions (heating, cooling, vibration, timer), please refer to the user manual or contact us directly. Our team can guide you through setup, usage, and maintenance.
Order Inquiries:
If you have any issues or questions about your order, such as tracking, delivery status, or shipping delays, please contact our customer service team. We will provide updates and resolve any issues as quickly as possible.
Warranty & Repairs:
We stand behind the quality of our foam roller. If you experience any mechanical issues covered under our 1-year warranty, contact our customer care team. We may guide you through the repair process or offer a replacement if the product cannot be repaired.
Satisfaction Guarantee:
Your satisfaction is our priority. If you’re not completely satisfied with your foam roller within 30 days of delivery, please reach out to us to arrange a return, exchange, or refund.
Feedback & Complaints:
We value customer feedback. Whether you have suggestions, compliments, or complaints, our customer care team is available to listen. We continuously strive to improve our products and services based on customer input.
Response Time:
Our goal is to respond to all inquiries within one business day. In case of high inquiry volumes, it may take up to 2 business days. For urgent matters, please use our live chat or phone line for immediate assistance.
Social Media Support:
You can also reach out to us on our social media platforms. We monitor messages and comments regularly and will address any questions or issues as promptly as possible.
WHOLESALE INQUIRIES
We welcome wholesale partnerships and bulk orders for retailers, gyms, physical therapy centers, wellness clinics, and other businesses interested in carrying our innovative foam rollers. If you're interested in becoming a distributor or purchasing in bulk, please review the following guidelines.
Wholesale Program Eligibility:
We offer wholesale pricing to qualified businesses and resellers. To be eligible, you must meet the following criteria:
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Valid business license or reseller certificate.
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Minimum order quantity of 50 units.
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Commitment to promoting and selling our product in a physical or online retail environment.
How to Apply:
To inquire about wholesale opportunities, please contact our wholesale department:
Once we receive your request, our team will review it and get back to you within 3-5 business days.
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Phone: [Wholesale Contact Number]
Payment Terms:
Payment is required upfront for all wholesale orders. We accept various payment methods including credit cards, bank transfers, and PayPal. In some cases, Net 30 terms may be extended to long-term wholesale partners after an initial purchase.
Shipping for Wholesale Orders:
Shipping costs for wholesale orders will be calculated based on the size, weight, and destination of the order. Expedited shipping options are available upon request. We also offer international shipping for wholesale partners outside of the U.S.
Custom Branding & Packaging:
We offer co-branding opportunities for wholesale partners. If you’re interested in custom packaging with your business logo or other branding options, please contact us for more information. Additional fees and minimum order quantities may apply.
Return Policy for Wholesale Orders:
All wholesale orders are final sale and not eligible for return or exchange unless the product is defective upon arrival. In the case of defective products, please notify us within 7 days of receipt, and we will work with you to issue a replacement or repair.
PRIVACY & SAFETY
I’m a Privacy & Safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments